Customer Service

We have a passion in what we do!

We will strive to and will:

  • Respond to your enquiry as soon as we become aware of your need.
  • Get all details of your enquiry within 24 hours of being aware of your need, including a free site visit.
  • Issue quotations that include a schematic of design varieties and/or material cost-related specifications within 48 hours of establishing your needs.
  • Plan your project within 48 hours of receiving the specified deposit, and strive to completely install your skylight within 2 weeks of deposit payment or earlier dependent on an emergency situation.
  • Offer a 2 year workmanship guarantee for your skylight.
  • Respond to after sales requests immediately pending on the situation.